Which username and password should I use to enroll?

You need to use the username and password that you also use when logging on to the network with your workstation. The username usually uses the format: first initial, middle initial, last name; for example 'JABaker'.

Which domain should I use?

The domain name dps61 should be preselected for you.

Can I continue working immediately after resetting my password?

Your Microsoft Outlook/Office password may take up to 10 minutes to sync over. After the password reset, you can logon with your new password and continue working.

Can I only reset my password if I'm enrolled in this program?

Yes, before you can use the Forgot My Password functionality of the software, you need to enroll. Only after enrolling you use it to reset your password.

Does the password reset software work if, for example, I'm using my laptop and I'm not connected to the network?

Yes, but only if your organization configured this functionality. However you can't use the software to reset your password, but instead it will allow you to logon using credentials that are cached by Windows.

Does the software store my passwords somewhere?

No, the software only stores the questions and answers.

Can I use the software if my password is already expired?

Yes, it is possible to reset a password that is expired using the software.

Can I use SSRPM if my account has been disabled or is blocked?

It is possible to unblock your account using this software. During the reset procedure you can select the "Unblock my account", assuming that functionality has been enabled. It is not possible to reset the password if the account was explicitly disabled by the administrator.